Business Support Manager II

Jobtailor

Pennington (NJ)

On-site

USD 120,000 - 180,000

Full time

2 days ago

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Job summary

Jobtailor in Pennington, NJ seeks a Global Operations leader to drive Workforce Enablement programs across the organization. You will oversee planning, hiring strategy, onboarding, job architecture, early talent initiatives, employee readiness, and program governance.

You will partner with HR, Talent Acquisition, L&D and senior leaders to identify workforce needs, deploy scalable solutions, and measure impact with analytics and KPIs.

Qualifications

2+ years of Global Operations experience as a process owner, project manager, or similar role supporting organizational programs and business priorities.
2+ years of direct people leadership experience, including coaching, employee development, and performance management.
1+ year partnering with senior leaders, HR, and cross-functional teams to identify workforce needs and implement data-driven solutions.
Experience leading workforce initiatives from planning through implementation.
Experience coaching individuals and teams to achieve performance goals and develop talent.
Experience using workforce metrics, training data, and KPIs for decision making.
2+ years balancing multiple strategic priorities in a matrixed organization.
Experience developing executive-ready presentations and reports.
Proven ability to influence without direct authority and drive execution across a matrixed org.
Proficient in Excel pivot tables, lookups; PowerPoint; Teams; Copilot adoption.
Knowledge of Wealth Management Operations functions and partner organizations.
Experience supporting Talent Acquisition, onboarding, workforce planning, learning and development, and job architecture.

Responsibilities

Provide strategic leadership and governance for Workforce Enablement programs.
Lead end-to-end workforce lifecycle including planning, hiring strategy, onboarding, job architecture, and early talent initiatives.
Partner with HR, Talent Acquisition, L&D, and senior leaders to identify workforce needs and scalable solutions.
Use workforce analytics and KPIs to assess program effectiveness and inform decisions.
Govern and continuously improve departmental procedures.
Lead communications, change management, and adoption of workforce initiatives.
Coach and develop a high-performing, inclusive team; manage succession planning and performance.
Oversee budgeting, audits, process improvements, and regulatory compliance.
Consult with senior management to drive organizational transformation and business outcomes.

Skills

Workforce Enablement

Workforce Analytics

Change Management

Executive Communication

Coaching

Cross-functional Leadership

Budget Management

Regulatory Compliance

Microsoft 365

Excel

PowerPoint

Power BI

Teams

Tools

Microsoft 365

Excel

PowerPoint

Teams

Power BI

Job description

Provides strategic leadership and governance for Workforce Enablement programs
Leads the end-to-end workforce lifecycle, including workforce planning, hiring strategy, onboarding, job architecture, early talent initiatives, employee readiness, and workforce enablement programs
Partners with Human Resources, Talent Acquisition, Learning & Development, senior leaders, and key stakeholders to identify workforce needs and implement scalable solutions
Uses workforce analytics, business intelligence, and performance metrics to assess program effectiveness, identify trends, support executive decision-making, and drive continuous improvement
Directs governance, maintenance, prioritization, and continuous enhancement of departmental procedures
Leads strategic communications, change management, and adoption efforts for workforce initiatives and organizational transformation
Builds and develops a high-performing, inclusive team through coaching, succession planning, talent development, and performance management
Manages administrative functions including budgeting, personnel processes, audit/compliance, process improvement, business continuity, communications, and associate training
Consults with senior management to evaluate methods and develop strategies for changes and improvements
Ensures risk discipline, controls, financial stewardship, talent development, and business outcomes

Requirements

2+ years of experience in Global Operations as a process owner, project manager, business support manager, workforce enablement leader, or similar role supporting organizational programs and business priorities
2+ years of direct people leadership experience, including coaching, employee development, prioritization, performance management, and fostering an inclusive, high-performing team environment
1+ year partnering with senior leaders, Human Resources, and cross-functional teams to identify workforce needs, implement business solutions, and improve organizational effectiveness through data-driven decision making
Demonstrated experience leading workforce, onboarding, learning, procedure management, or employee development initiatives from planning through implementation
Experience coaching individuals and teams to achieve performance goals while developing talent, strengthening engagement, and supporting succession planning efforts
Experience using workforce metrics, training data, employee feedback, scorecards, KPIs, and trend analysis
2+ years of experience balancing multiple strategic priorities, managing competing demands, and adapting to organizational changes
Experience developing executive-ready presentations, communications, reporting, and recommendations
Proven ability to influence without direct authority and drive execution across a highly matrixed organization
Intermediate Microsoft 365 ability, including Excel pivot tables, lookup functions and data analysis; PowerPoint executive-level presentations; Teams facilitation; and Copilot adoption
Knowledge of Wealth Management Operations functions, targeted client experiences, products, and business partner organizations
Experience supporting Talent Acquisition, onboarding, workforce planning, learning and development, mandatory training, job architecture, early talent programs, or employee capability initiatives
Experience leading organizational change, employee engagement, knowledge management, or workforce transformation efforts
Experience with procedure governance, process documentation, audit readiness, operational controls, and regulatory requirements
Experience developing future leaders through coaching, mentoring, and talent development programs

Core Competencies

Demonstrates expertise in Workforce Enablement, including strategic leadership, workforce analytics, and employee development. Proven ability to manage organizational change and foster high-performing teams through effective coaching and performance management.

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