Customer Sales & Service Specialist - Mon-Fri Growth

FCX Performance; Bradley (IL); On-site; USD 33,000 - 42,000; Full time

Benefits offered by this job

Benefits

Paid time off

Tuition reimbursement

Job summary

Applied Industrial Technologies, a global value-added distributor, is hiring a Customer Service Representative to provide expert assistance to customers and build ongoing business relationships through repeated contact and consultation.

This role offers a Monday through Friday schedule, a competitive base salary with incentive opportunities, benefits, paid time off, and even tuition reimbursement, with a clear growth path toward sales or management.

Qualifications

• 6 months of customer service experience preferred.
• Excellent telephone, and written skills, including English grammar
• Ability and desire to learn new systems and processes quickly
• Enjoys working with computers, including basic knowledge of Microsoft Office (Outlook & Excel) and comfortable with Google search engine
• High school diploma or equivalent
• Valid driver's license and clean driving record (MVR)
• SAP / ERP experience, preferred but not required
• Some knowledge of industrial distribution products and hydraulics, preferred but not required
• Attention to detail, accuracy, ability to multitask, sense of humor
• Ability to lift up to 50 lbs.

Responsibilities

• Assist customers by phone and in person at our facility
• Use your customer service skills and talents to clarify their needs, do research, and (after you get up to speed) recommend parts
• Be focused and driven to meet / exceed monthly sales goals while increasing customer satisfaction
• Process quotes, take orders and provide post-order service

Skills

Customer service

Communication

MS Office

Problem solving

English proficiency

Education

High school diploma or equivalent

Tools

SAP / ERP

Excel

Outlook

Job description

Applied Industrial Technologies, a global value-added distributor, is hiring a Customer Service Representative to provide expert assistance to customers and build ongoing business relationships through repeated contact and consultation.

This role offers a Monday through Friday schedule, a competitive base salary with incentive opportunities, benefits, paid time off, and even tuition reimbursement, with a clear growth path toward sales or management.