Customer Sales Scheduler - HVAC Appointments

Different Technologies Pty Ltd.; Dayton, Northern (OH, KY); Hybrid; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive Hourly Pay

Performance Bonuses & Profit-Sharing

Medical, Dental & Vision Insurance

Short- & Long-Term Disability

100% Company-Paid Life Insurance & AD&

401(k) with 4% Company Match + Roth

PTO & Paid Sick Time

Paid Training & Ongoing Development

Stable Full-Time Schedule

Career Advancement Opportunities

Job summary

Logan Services in Dayton, OH seeks a Customer Sales Coordinator to connect with homeowners, qualify their needs, and schedule in-home appointments with our Comfort Advisors. This role focuses on conversation, understanding customer needs, and routing to the right sales professional, not closing HVAC sales over the phone.

You’ll join a growing, employee-focused company that values training, development, and achievement of appointment goals, with a path toward career growth within Logan Services.

Qualifications

• You don't have to be a salesperson to succeed here.
• Personable, confident, curious, organized, and comfortable talking with customers.

Responsibilities

• Answer inbound calls from homeowners interested in HVAC services.
• Follow up with leads through phone, email, and text.
• Ask questions to understand the customer's needs and determine the appropriate appointment.
• Schedule, confirm, and reschedule in-home sales appointments.
• Match customers with the appropriate Comfort Advisor based on scheduling and service needs.
• Build rapport and create a great first impression.
• Maintain accurate customer and lead information in our CRM and scheduling systems.
• Communicate appointment details with the Sales and Comfort Advisor teams.
• Work with Customer Service, Dispatch, Marketing, and Sales to create a seamless customer experience.
• Meet individual and team goals for appointment booking, lead conversion, and customer satisfaction.

Skills

Communication

Customer service

Appointment setting

Scheduling

Lead qualification

Teamwork

Tools

CRM software

Job description

Logan Services in Dayton, OH seeks a Customer Sales Coordinator to connect with homeowners, qualify their needs, and schedule in-home appointments with our Comfort Advisors. This role focuses on conversation, understanding customer needs, and routing to the right sales professional, not closing HVAC sales over the phone.

You’ll join a growing, employee-focused company that values training, development, and achievement of appointment goals, with a path toward career growth within Logan Services.