Customer Sales Administrator II

Linak US; Louisville (KY); In loco; USD 38.000 - 54.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical Insurance

Life Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Paid Holidays

Maternity/Paternity Leave

Short-Term Disability

Long-Term Disability

401(k) Plan

Teladoc

Tuition Reimbursement

Special Incentive Plans

Onsite Fitness

Flex Time

Descrizione del lavoro

LINAK U.S. is seeking a Customer Service professional to serve as the first point of contact for assigned orders and inquiries, ensuring timely and accurate processing.

The role emphasizes customer intimacy, cross-functional collaboration with global LINAK teams, and attention to detail to meet delivery dates and cost targets. Minimum 2–5 years in customer service; Associate’s degree preferred.

Competenze

• 2–5 years of customer service experience.
• Associate’s degree preferred.

Mansioni

• Provide first point-of-contact for all assigned customer orders and inquiries.
• Advocate for customers internally at LINAK U.S. and follow procedures to meet customer and LINAK goals.
• Coordinate with global LINAK teams to ensure orders and delivery dates are met and guidelines are followed.
• Process customer orders on the same day and confirm ship dates within 72 hours.
• Aim for on-time delivery at lowest cost with minimal air freight.
• Manage inventory and forecast processes to support customer needs.
• Engage with supply chain, production planners, and buyers to meet delivery dates.
• Maintain communication and positive attitude to promote customer intimacy.
• Handle special requests and resolve customer complaints and issues.

Conoscenze

Customer service

Formazione

Associate’s Degree in related field

Descrizione del lavoro

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

CSA FullTime Office Hourly Louisville, KY, US

LINAK® provides electric actuation solutions that improve people’s quality of life and working environment. Linear movement might be the simplest movement in the world. And yet, perfecting something simple is one of the hardest challenges. This is, however, what we strive to do every day at LINAK. With our innovative actuator solutions, we bring movement to hospital beds, office desks, medical applications, comfort beds and some of the strongest industrial application. With more than 2,400 dedicated LINAK employees worldwide, we offer a global presence spiced with local understanding.

We are responsible in what we do – towards customers, employees and the environment. Creating trust is a natural part of who we are. We always look for ways to make it easier for our customers to engage with us.

Our solutions move people – their work and their lives. We Improve Your Life!

The Customer Sales Administrator II will provide first point-of-contact for all assigned customer orders and customer service-related questions / inquiries and handles these requests in a manner that creates customer intimacy by providing service above and beyond customer expectations.

Key Responsibilities:

• Provide excellent customer “intimacy” service to Our Customer
• Responsible to be the customer advocate internally at LINAK U.S. and follow all procedures and guidelines to meet both the customers’ needs and well as LINAK’s goals.
• Responsible work as in a team environment with internal LINAK coworkers globally to ensure customer demands are met and LINAK standards are followed
• Process all customer orders received, and purchase necessary product related to non-US produced item numbers within the same day they are received and confirm ship dates to the customers within 72 hours.
• Ensure on-time delivery based on customer confirmation dates, at the lowest cost possible, with minimal air freight.
• Responsible to maximize “just in time” inventory levels and minimize excess and slow-moving stock .
• Responsible for customer forecast handling, reviewing and challenging the forecast, and completing the Sales Validation process and update demand planner monthly
• Responsible to complete the monthly Focus list and Supply Chain Alignment process on assigned customers.
• Responsible to work with both Supply Chain and the production planners and buyers to ensure customer sales order delivery dates are met
• Responsible to buy customer 1-1 items and assigned customer inventory agreement items from LAS according to the LPS
• Responsible to manage LAS purchase orders to ensure customer delivery dates are met
• Create customer intimacy by promoting open communication and a positive attitude.
• First point of contact dealing with all customer requests:

Assist/redirect special requests from customers to appropriate LINAK departments

• Customer Complaints
• Inventory Agreements
• Customer visits possibly – travel to customer facilities / quarterly sales meetings
• Quality Issues (communication regarding customer product needs)
• Adhere to Sales Order & Purchase Order Processing procedures and guidelines
• Responsible for customer external item table for assigned part numbers including all maintenance in regard to lead time, trade agreements, box quantities, etc.
• Maintain Daily Deliverable Tasks and Reports in a timely manner to ensure prompt notification of change to the customer
• Back orders / Sales orders
• Unscheduled Shipments
• Delay lists from LINAK A/S
• Daily Shipping review
• Delivery Performance
• MRP review & update SO’s/PO’s when necessary
• Open Sales Order reports to customers
• Open Purchase Order reports
• Critical on hand Inventory
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Multi-tasking, organizational skills and attention to details are necessary. This position requires a self- starter with the ability to take initiative for implementing all phases of a project.
• Additional duties as assigned by Management.

Requirements:

• 2-5 years’ experience in Customer Service
• An Associate’s Degree in related field is preferred

Screening Requirements: Criminal Background Check, Basic Skills, and Education

The benefits of employment at LINAK include: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Time Off, Paid Holidays, Maternity and Paternity Leave, Short-Term Disability, Long-Term Disability, 401(k) Plan with Company Contribution, Teladoc, Tuition Reimbursement, Special Incentive Plans, Onsite Workout Room and Flex Time.