Customer Sales Admin II - Flexible Hours

Linak US; Louisville (KY); In loco; USD 38.000 - 54.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical Insurance

Life Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Paid Holidays

Maternity/Paternity Leave

Short-Term Disability

Long-Term Disability

401(k) Plan

Teladoc

Tuition Reimbursement

Special Incentive Plans

Onsite Fitness

Flex Time

Descrizione del lavoro

LINAK U.S. is seeking a Customer Service professional to serve as the first point of contact for assigned orders and inquiries, ensuring timely and accurate processing.

The role emphasizes customer intimacy, cross-functional collaboration with global LINAK teams, and attention to detail to meet delivery dates and cost targets. Minimum 2–5 years in customer service; Associate’s degree preferred.

Competenze

• 2–5 years of customer service experience.
• Associate’s degree preferred.

Mansioni

• Provide first point-of-contact for all assigned customer orders and inquiries.
• Advocate for customers internally at LINAK U.S. and follow procedures to meet customer and LINAK goals.
• Coordinate with global LINAK teams to ensure orders and delivery dates are met and guidelines are followed.
• Process customer orders on the same day and confirm ship dates within 72 hours.
• Aim for on-time delivery at lowest cost with minimal air freight.
• Manage inventory and forecast processes to support customer needs.
• Engage with supply chain, production planners, and buyers to meet delivery dates.
• Maintain communication and positive attitude to promote customer intimacy.
• Handle special requests and resolve customer complaints and issues.

Conoscenze

Customer service

Formazione

Associate’s Degree in related field

Descrizione del lavoro

LINAK U.S. is seeking a Customer Service professional to serve as the first point of contact for assigned orders and inquiries, ensuring timely and accurate processing.

The role emphasizes customer intimacy, cross-functional collaboration with global LINAK teams, and attention to detail to meet delivery dates and cost targets. Minimum 2–5 years in customer service; Associate’s degree preferred.