Office/Administration - Customer Service Support Lv1

TechDigital Group; Wichita (KS); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Support professional to enhance customer enabling activities within the order management process. This role is pivotal in ensuring a seamless customer experience by assisting with order intake, processing, and fulfillment. You will work closely with internal stakeholders to identify and resolve potential obstacles, ensuring timely updates and documentation. If you thrive in a collaborative environment and have a passion for customer service, this opportunity offers a chance to make a meaningful impact while enjoying a structured work schedule with flexibility.

Qualifications

• 2 years of related work experience in customer service or order management.
• High school diploma or equivalent required.

Responsibilities

• Assist in identifying obstacles in the order management process.
• Support resolution for administrative or clerical process issues.

Skills

Customer Service

Order Management

Clerical Skills

Problem Solving

Education

High School Diploma

Secondary Education

Job description

Job Title: Customer Service Support

Schedule: Monday through Friday 7:00 AM-4:00 PM CST plus weekend work Saturday-Sunday 10:00 AM-1:00 PM CST. They will get every third weekend off with some flexibility.

The Customer Service Support 1 – Customer Enabling will support routine customer enabling activities of the order management process and will help execute well established customer service activities with regards to order intake, confirmation, processing, and fulfillment. In this role, you will assist in achieving streamlined and optimized internal processes that promote a seamless customer experience.

1. Assist in identifying potential obstacles in the order management internal process and work with other functions and customer facing customer service representatives to take corrective actions as directed.
2. Assist in updating internal stakeholders on order status and any issues.
3. Support the generation of order related documents as outlined in established processes.
4. Support resolution for simple administrative or clerical process issues that follow already defined procedures related to order confirmation, processing and fulfillment.
5. Support simple customer orders to confirm credit, contract, pricing, stock allocation, and transportation availability alignment.
6. Follow standard procedures regarding order status, invoices, contract balances and share information needed to complete an order to customer facing customer service representatives.
7. Handle moderately complex clerical, administrative, technical or customer support issues under general supervision, while escalating more complex issues to appropriate staff.
8. Other duties as assigned.

Minimum Qualifications

• High school diploma, secondary education level or equivalent.
• Two years of related work experience.

Preferred Qualifications

Must complete background check only.