Clinical Customer Experience Analyst

Linus Health; Boston (MA); On-site; USD 65,000 - 90,000; Full time

Job summary

Linus Health is seeking a Customer Experience Support Analyst to deliver day-to-day support to customers and users. You will own issues from initial contact to resolution, coordinate with internal teams, and help improve clinical workflows and product usability.

The role emphasizes strong problem-solving, proactive communication, and ownership of customer satisfaction in a healthcare tech environment.

Qualifications

• 3-5 years of experience in Customer Success, Customer Support, Customer Operations, or technical support.
• Healthcare environment experience or understanding of clinical/workflow contexts.
• Strong written and verbal communication skills.
• Organizational and project management abilities.

Responsibilities

• Serve as the primary contact for day-to-day customer support via Linus Support Portal, email, phone, meetings, and chat.
• Own customer requests from initial contact through resolution with documentation and follow-through.
• Assess issue impact, prioritize needs, and respond within service levels; escalate as needed.
• Share feedback and trends with product teams to improve workflows and usability.
• Troubleshoot issues involving Linus Health software, Apple devices, browsers, connectivity, and hardware.

Skills

Customer Success

Customer Support

Customer Operations

Technical support

Excellent communication

Tools

Zendesk

Job description

Linus Health is seeking a Customer Experience Support Analyst to deliver day-to-day support to customers and users. You will own issues from initial contact to resolution, coordinate with internal teams, and help improve clinical workflows and product usability.

The role emphasizes strong problem-solving, proactive communication, and ownership of customer satisfaction in a healthcare tech environment.