Customer Returns and Shipping Associate (Dubuque, IA)

Staples; Dubuque (IA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

401(k) plan with company match

Dental and vision insurance

Weekly pay

Discounts on merchandise

Career development program

Job summary

Staples in Dubuque, IA is seeking a Customer Returns and Shipping Associate to handle shipping needs and unpackaged returns in-store. The role offers flexible hours, potential for both part-time and full-time schedules, and benefits like PTO, weekly pay, and store discounts.

Training is provided and interviews may be scheduled in person quickly. Your responsibilities include processing full-serve shipping and returns, assisting customers, maintaining the shipping area, and stocking necessary

Qualifications

• Able to work a flexible schedule based on store needs.
• Must engage with customers and understand their needs to drive sales
• Ability to lift/push/move materials up to 100 pounds
• Strong attention to detail and multi-tasking
• Collaborate in a high-paced environment and manage priorities

Responsibilities

• Conduct all Full-Serve Shipping and Unpackaged Returns activities, including customer engagement and preparing packages for pick-up for 3rd party carriers
• Provide strong customer service, whether it’s a return or shipping a package
• Engage with customers to identify needs and explain shipping options
• Maintain the Shipping area for efficient processing and storage of packages
• Ensure supplies to process Ship and Returns are in stock
• Provide a positive, inviting environment for customers
• Be flexible on responsibilities (e.g., online pick-ups, cleaning)

Skills

Customer service

Sales/Upselling

Flexibility

Team player

Communication

Job description

Customer Returns and Shipping Associate (Dubuque, IA) Staples

Job Type Permanent

Description

Shipping Associates provide exceptional customer service and have our customers’ needs in mind while helping them with their shipping needs and unpackaged returns in our retail store. You will be collaborative and inclusive in helping our customers while being part of a fun, team-oriented retail culture. Hiring immediately and training provided.

After applying, you may have the opportunity to schedule an in-person interview within minutes.

Flexible part time hours or full-time (depending on the store’s needs), generous paid time off, weekly pay and career development program

Associate discounts on in-store and online merchandise, services and warranty plans

Discounts at hundreds of retailers, restaurants and more

401(k) plan with a company match

Dental and vision insurance, full-time eligible for medical coverage

And many more benefits

Compensation based on qualifications and experience

Help both your customer and your store win.

Conduct all Full-Serve Shipping and Unpackaged Returns activities, including customer engagement and preparing packages for pick-up for 3rd party carriers

Provide strong customer service, whether it’s an Amazon return, shipping a package via UPS or another related service.

Engage in and identify customer needs for shipping and explain different shipping options

Maintain the Shipping area to ensure efficient processing and storage of packages

Ensure supplies required to process Ship and Returns are in stock

Provide exceptional customer service to create a positive, inviting environment for customers

Understand and use basic selling skills to engage and present solutions

Be flexible on responsibilities (e.g., online pick-ups, cleaning, any other duties as assigned)

Essential skills and experience:

Able to work a flexible schedule based on the store’s needs

Must be able to engage with customers and understand their needs to drive additional sales

Ability to lift/push/move materials up to the 100-pound range

Strong attention to detail, organization, ability to multi-task and manage priorities

Ability to collaborate and work cooperatively in a high paced and sometimes stressful environment

Manage conflict in a reasonable, nonconfrontational and cooperative manner

Ability to act with honesty and integrity regarding customer and business information

Staples does not sponsor applicants for work visas for this position.

Customer Returns and Shipping Associate (Dubuque, IA) Staples