Customer Retention Specialist - State Farm Agent Team Member

Nikki McCauley - State Farm Agent; Roswell (GA); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k)

Flexible hours

Quarterly team outings

Job summary

Nikki McCauley - State Farm Agent is seeking a Bilingual Customer Service Team Member (English/Spanish) to provide friendly support to customers. If you love helping people and can communicate clearly, this role is for you.

The position offers a salary range of $30,000–$50,000 with benefits including health insurance, paid time off, and 401(k). Join a team that celebrates wins and offers growth opportunities within the agency.

Qualifications

• Bilingual required: strong verbal and written communication in English and Spanish.
• Confident with phone and comfortable communicating in person.
• Detail-oriented, proactive, and great at listening.

Responsibilities

• Support customers with questions, updates, and follow-ups.
• Help customers understand the right options through needs-based conversations.
• Keep things moving behind the scenes—scheduling, next steps, and accurate documentation.
• Team up with others to solve issues fast and deliver great service.

Skills

Bilingual (English + Spanish)

Detail-oriented

Proactive

Good listening skills

Job description

Benefits

• Health insurance
• Paid time off
• Training & development
• Vision insurance
• 401(k)
• Dental insurance

Bilingual Customer Service Team Member (English/Spanish) — Full-Time

Want a job where you’re the friendly voice customers count on?

If you’re bilingual in English + Spanish and you love helping people, you’ll fit right in. We’re looking for someone who can communicate clearly, follow through, and make customers feel taken care of—every time.

What You’ll Do

• Support customers with questions, updates, and follow-ups (phone and in-person support when needed)
• Help customers through a needs-based conversation so they understand the right options
• Keep things moving behind the scenes—scheduling, next steps, and accurate documentation
• Team up with others to solve issues fast and deliver great service

What We’re Looking For

• Bilingual required: English + Spanish (strong verbal + written communication)
• Confident with phone and comfortable communicating in person
• Detail-oriented, proactive, and great at listening
• Currently licensed or willing to obtain proper licenses within 30 days
• Comfortable learning and using computer systems

What You’ll Love

• Compensation: $30,000–$50,000
• 401(k), health benefits, paid time off, flexible hours
• A team that celebrates wins + quarterly team outings to build culture
• Room to grow within the agency as you level up