Customer Retention Specialist - State Farm Agent Team Member

Alexa Santana - State Farm Agent; Rahway (NJ); On-site; USD 25,000 - 39,000; Part time

Benefits offered by this job

Opportunity for advancement

Training & development

Flexible schedule

Job summary

Alexa Santana - State Farm Agent in Rahway, NJ is seeking a part-time Customer Retention Specialist to support ongoing customer relationships, focusing on outreach, policy renewals, and relationship maintenance.

The role emphasizes communication, documentation, and collaboration to meet retention goals, with an afternoon schedule and flexible days. Join a team dedicated to integrity, care, and real support for the community.

Qualifications

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Bilingual Spanish preferred.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Skills

Interpersonal skills

Communication skills

Problem-solving

Detail-oriented

Spanish language

Job description

Benefits:

• Opportunity for advancement


• Training & development


• Flexible schedule

At Alexa Santana - State Farm Agent, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

Seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals, and relationship maintenance.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.


• Review accounts and assist with updates or changes as needed.


• Identify opportunities to enhance customer satisfaction and engagement.


• Maintain accurate records and documentation of interactions.


• Collaborate with team members to meet retention and outreach objectives.

Qualifications

• Strong interpersonal and problem-solving abilities.


• Effective communication and listening skills.


• Detail-oriented with a focus on customer experience.


• Previous experience in customer service or account management preferred.


• Bilingual Spanish preferred.

Schedule:

• Part-time position


• Afternoon hours, flexible on days worked