Customer Retention Specialist - State Farm Agent Team Member

Nicolas Harriman - State Farm Agent; Derry (NH); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Signing bonus

Training & development

Bonus based on performance

Flexible schedule

Job summary

State Farm Nick Harriman Agency in Derry, NH is seeking a Customer Retention Specialist to support ongoing relationships with our clients. You will focus on outreach, policy renewals, and proactive relationship maintenance to help families protect what matters most.

You will collaborate with team members, ensure accurate records, and deliver excellent service that strengthens trust within the community. A calm, empathetic approach and strong communication are essential for success in this role,

Qualifications

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Skills

Interpersonal skills

Communication

Active listening

Detail-oriented

Customer service

Job description

Benefits:

• Signing bonus


• Training & development


• Bonus based on performance


• Flexible schedule

You May Be a Great Fit as a Customer Retention Specialist at State Farm Nick Harriman Agency if:

• You're the person people call first when life goes sideways - calm, steady, and ready to help.


• You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.


• You're a natural relationship-builder who earns trust quickly and keeps it.


• You listen first, then guide, making customers feel understood while confidently recommending solutions.


• You're compassionate under pressure and can guide someone through their worst day with clarity and empathy.

Location Address:

34 Crystal Ave Derry NH 03038

At State Farm Nick Harriman Agency, we're here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we're helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you'll fit right in with us.

Seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals, and relationship maintenance.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.


• Review accounts and assist with updates or changes as needed.


• Identify opportunities to enhance customer satisfaction and engagement.


• Maintain accurate records and documentation of interactions.


• Collaborate with team members to meet retention and outreach objectives.

Qualifications

• Strong interpersonal and problem-solving abilities.


• Effective communication and listening skills.


• Detail-oriented with a focus on customer experience.


• Previous experience in customer service or account management preferred.


• Must be able to obtain applicable state insurance licenses.