Customer Retention Specialist - State Farm Agent Team Member

Nathan-Turbeville---State-Farm-Agent; Nolensville (TN); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Open M-F 9-5 hours

Paid time off

Parental leave

Training & development

Company parties

Job summary

Nathan Turbeville - State Farm Agent in Nolensville, TN is seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth.

This role focuses on outreach, policy renewals, and relationship maintenance, requiring strong communication and a commitment to serving the community. We offer benefits and a collaborative team environment to grow your career in insurance services.

Qualifications

• Must be able to commute to Nolensville, TN.
• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Spanish preferred.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Skills

Communication skills

Interpersonal skills

multitasking

Job description

Benefits:

• We\'re open M-F, 9a-5p, No Nights, No Weekends
• Paid time off
• Parental leave
• Training & development
• Company parties

You May Be a Great Fit as a Customer Retention Specialist at Nathan Turbeville - State Farm Agent if:

• You\'re the person people call first when life goes sideways - calm, steady, and ready to help.
• You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
• You\'re a natural relationship-builder who earns trust quickly and keeps it.
• You listen first, then guide, making customers feel understood while confidently recommending solutions.
• You\'re compassionate under pressure and can guide someone through their worst day with clarity and empathy.

Location Address: Nolensville, TN 37135

At Nathan Turbeville - State Farm Agent, we\'re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we\'re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you\'re looking to grow your career, help others, and be part of a team that strives to do good every day, you\'ll fit right in with us.

Seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals, and relationship maintenance.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Qualifications

• Must be able to commute to Nolensville, TN
• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Spanish Preferred