CUSTOMER RETENTION SPECIALIST - STATE FARM AGENT TEAM MEMBER

Alexa Santana Agency; Rahway (NJ); On-site; USD 22,000 - 28,000; Part time

Benefits offered by this job

Opportunity for advancement

Training & development

Flexible schedule

Job summary

Alexa Santana Agency in Rahway, NJ is seeking a Customer Retention Specialist to support ongoing relationships with existing clients. The role focuses on outreach, policy renewals, and maintaining trusted connections to help the office grow.

You will communicate with customers about renewals and coverage options, review accounts, and collaborate with the team to improve satisfaction. The position offers part-time hours, afternoon shifts, and a competitive $18 per hour rate with opportunities for

Qualifications

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Bilingual Spanish preferred.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Skills

Interpersonal skills

Communication skills

Attention to detail

Customer service experience

Spanish language

Job description

Responsive recruiter

Benefits

• Opportunity for advancement
• Training & development
• Flexible schedule

At Alexa Santana - State Farm Agent, we're here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we're helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you'll fit right in with us.

Seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals, and relationship maintenance.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Qualifications

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Bilingual Spanish preferred.

Schedule

• Part-time position
• Afternoon hours, flexible on days worked

Compensation $18.00 per hour