Customer Retention Specialist - Calm, Community Focus

My615agent; Nolensville (TN); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Open M-F 9-5 hours

Paid time off

Parental leave

Training & development

Company parties

Job summary

Nathan Turbeville - State Farm Agent in Nolensville, TN is seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth.

This role focuses on outreach, policy renewals, and relationship maintenance, requiring strong communication and a commitment to serving the community. We offer benefits and a collaborative team environment to grow your career in insurance services.

Qualifications

• Must be able to commute to Nolensville, TN.
• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Spanish preferred.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Skills

Communication skills

Interpersonal skills

multitasking

Job description

Nathan Turbeville - State Farm Agent in Nolensville, TN is seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth.

This role focuses on outreach, policy renewals, and relationship maintenance, requiring strong communication and a commitment to serving the community. We offer benefits and a collaborative team environment to grow your career in insurance services.