Customer Care Manager - State Farm Agent Team Member

Nathan-Turbeville---State-Farm-Agent; Nolensville (TN); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Bonus based on performance

Paid time off

Training & development

Company parties

Competitive salary

Job summary

Nathan Turbeville - State Farm Agent in Nolensville, TN is seeking a Customer Care Manager to oversee daily service activities and ensure a positive customer experience. You will lead a small team, manage inquiries, and coordinate communications to keep workflows running smoothly.

This role emphasizes community engagement, empathy under pressure, and clear guidance of customers through options. Candidates should be dedicated to service, with strong communication skills and the ability to

Qualifications

• Must be able to commute to Nolensville, TN
• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and multitask.
• Previous customer service experience preferred.
• Bilingual Spanish preferred.

Responsibilities

• Manage customer inquiries and daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Skills

Customer service

Communication

Team coordination

Bilingual Spanish

Job description

Benefits:

• We're open M-F, 9-5, No Nights, No Weekends
• Bonus based on performance
• Paid time off
• Training & development
• Company parties
• Competitive salary

You May Be a Great Fit as a Customer Care Manager at Nathan Turbeville - State Farm Agent if:

• You’re the person people call first when life goes sideways — calm, steady, and ready to help.
• You genuinely care about your community and want to make a positive impact on the people around you.
• You’re a natural relationship-builder who earns confidence quickly and keeps it.
• You listen first, then guide, making customers feel understood while confidently providing options.
• You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.

Location Address:

Nolensville, TN 37135

At Nathan Turbeville - State Farm Agent, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

Seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. This role focuses on communication, organization, and coordination of customer interactions.

Responsibilities

• Manage customer inquiries and support daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Qualifications

• Must be able to commute to Nolensville, TN
• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Spanish Preferred