Customer Retention Specialist - State Farm Agent Team Member

Steven Bartshe - State Farm Agent; Eaton Rapids (MI); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Health insurance

Opportunity for advancement

Paid time off

Job summary

Steven Bartshe - State Farm Agent is hiring a State Farm Service Representative in Eaton Rapids, Michigan. In this role, you will be the primary contact for customers, assisting with policy inquiries and claims follow-up, while ensuring strong client relationships.

The ideal candidate has previous customer service experience, strong communication skills, and the ability to manage multiple tasks effectively. You will collaborate closely with agents and other team members to provide timely and accurate service.

Qualifications

• Previous customer service experience, preferably in insurance.
• Strong verbal and written communication skills.
• Positive attitude with a customer-focused mindset.

Responsibilities

• Handle inbound calls and customer inquiries related to insurance policies.
• Provide accurate information about State Farm products and services.
• Assist customers with policy changes and updates in accordance with company guidelines.
• Maintain detailed records of customer interactions in the CRM system.

Skills

Customer service experience

Communication skills

Time management

Multi-tasking

Computer proficiency

Education

High school diploma or equivalent

Tools

CRM software

Job description

Benefits

• Bonus based on performance
• Competitive salary
• Health insurance
• Opportunity for advancement
• Paid time off

Job Summary

As a State Farm Service Representative, you will serve as a primary contact for customers, assisting with policy inquiries, endorsements, claims follow-up, and basic product information. You will work closely with agents and customers to ensure timely and accurate service, helping to maintain strong client relationships and support business retention.

Key Responsibilities

• Handle inbound calls and customer inquiries related to insurance policies, billing, claims, and endorsements.
• Provide accurate information about State Farm products and services to customers.
• Assist customers with policy changes, updates, and renewals in accordance with company guidelines.
• Collaborate with agents and other team members to resolve customer issues and service requests.
• Maintain detailed records of customer interactions and transactions in the CRM system.
• Identify opportunities to support sales efforts by referring potential leads to agents.
• Ensure compliance with State Farm policies and regulatory requirements.

Qualifications

• Previous customer service experience, preferably in insurance.
• Basic knowledge of insurance products and terminology is preferred but not required.
• Strong verbal and written communication skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Positive attitude with a customer-focused mindset.
• Comfortable working in a fast-paced, team-oriented environment.
• Proficient with computers and CRM software; ability to learn new systems quickly.
• High school diploma or equivalent required