Customer Retention Specialist - State Farm Agent Team Member

Larry Poole - State Farm Agent; Bossier City (LA); Sur place; USD 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

Health insurance

Paid time off

401(k)

401(k) matching

Training & development

Vision insurance

Dental insurance

Free snacks

Modern office spaces

Team-building events

Office centrally located

Supportive work environment

Competitive salary

Company parties

Résumé du poste

Larry Poole State Farm Team is seeking a Customer Service Representative to be the friendly voice and problem-solver for clients, addressing inquiries and insurance needs with empathy.

You will deliver outstanding service, resolve issues, assist with claims, and collaborate with the team to build trusted relationships in the community.

Qualifications

• Must obtain a valid Property & Casualty license within 90 days of hire.
• Life and Health licenses are preferred; if not licensed, must obtain within 180 days.
• Previous experience in insurance or financial services is preferred.
• Excellent verbal and written communication skills are required.
• Customer-focused, empathetic, and collaborative team player traits.
• Detail-oriented with strong multitasking and problem-solving abilities.
• Previous customer service experience is preferred.

Responsabilités

• Serve as the friendly voice and problem-solver for clients, addressing inquiries and insurance needs.
• Resolve customer issues to reinforce the agency's reputation and customer satisfaction.
• Assist clients with claims, policy questions, and service requests while maintaining accuracy.
• Collaborate with team members to anticipate community needs and deliver top-tier service.

Connaissances

Property & Casualty license

Life & Health license preferred

Insurance/financial services exp.

Verbal and written communication

Customer-focused

Detail-oriented

Team player

Description du poste

Benefits:

• Support for certifications or further education
• Modern, inspiring office spaces
• Team-building activities and social events
• Continuous feedback culture instead of annual reviews
• Office centrally/conveniently located
• Supportive work environment
• Friendly, safe environment
• Health insurance
• Paid time off
• Training & development
• Vision insurance
• 401(k)
• 401(k) matching
• Company parties
• Competitive salary
• Dental insurance
• Free food & snacks

ROLE DESCRIPTION:

Immediately Hiring!

Join the Larry Poole State Farm Team as a Customer Relations Representative and Make a Real Impact!

Are you passionate about helping people and creating unforgettable customer experiences? At Larry Poole State Farm, we don’t just provide insurance — we build trusted relationships and serve our community with heart. As a Customer Service Representative, you’ll be the friendly voice and problem-solver our clients rely on every day.

In this role, you will deliver outstanding customer experiences that reinforce our agency’s reputation. Your attention to detail, strong customer service skills, and genuine desire to help others will make you an excellent fit. You will enhance your career by resolving customer inquiries, collaborating with team members, and anticipating the needs of the community you support.

The ideal candidate has excellent communication skills and a passion for delivering top-tier customer service. This role involves assisting clients with their insurance needs, managing inquiries, supporting claims, and ensuring a positive customer experience.

QUALIFICATIONS:

• Must obtain a valid Property & Casualty insurance license within 90 days of hire.
• Life and Health insurance license preferred; if not currently licensed, must obtain within 180 days.
• Previous experience in insurance or financial services preferred.
• Excellent verbal and written communication skills.
• Customer-focused, empathetic, and a collaborative team player.
• Detail-oriented with strong multitasking, prioritization, and problem-solving abilities.
• Previous customer service experience preferred.

Come be part of a team that values YOU and the difference you make every day.