Customer Retention Specialist - State Farm Agent Team Member

Andrehale; Wichita (KS); On-site; USD 36,000 - 64,000; Full time

Benefits offered by this job

Bonus based on performance

Job summary

Andre Hale Insurance in Wichita, KS is seeking a Customer Retention Specialist to support ongoing relationships with policyholders, focusing on outreach, policy renewals, and service excellence.

Join a team that values integrity, care, and community, with training and a path to grow alongside a local State Farm agent.

If you’re a natural relationship-builder who listens, guides customers through options, and helps clients feel secure, this role could be a great fit.

Qualifications

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with focus on customer experience.
• Experience in customer service or account management preferred.
• Must obtain applicable state insurance licenses.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Skills

Interpersonal skills

Problem solving

Communication skills

Listening skills

Detail orientation

Customer service experience

Account management experience

Insurance licensing capable

Job description

Benefits

• Bonus based on performance

You May Be a Great Fit as a Customer Retention Specialist at Andre Hale - State Farm Agent if:

• You’re the person people call first when life goes sideways - calm, steady, and ready to help.
• You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
• You’re a natural relationship-builder who earns trust quickly and keeps it.
• You listen first, then guide, making customers feel understood while confidently recommending solutions.
• You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.

Location Address: Wichita, KS 67219

At Andre Hale - State Farm Agent, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

Seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals, and relationship maintenance.

Why work with us? At Andre Hale Insurance, you’ll be part of a team that helps clients feel confident and protected. We value high-quality service, strong communication, and continuous improvement. You’ll receive the support and training you need to succeed, and you’ll work in an environment where effort, growth, and teamwork are recognized.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Qualifications

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.