Customer Retention Specialist - State Farm Agent Team Member

Jim Clark - State Farm Agent; Norfolk (VA); Vor Ort; USD 40.000 - 65.000; Vollzeit

Benefits dieser Stelle

Paid time off

Parental leave

Profit sharing

Training & development

Bonus based on performance

Competitive salary

Zusammenfassung

Jim Clark - State Farm Agent is seeking a Customer Retention Specialist to support ongoing relationships with existing clients in Norfolk, VA. You’ll focus on outreach, policy renewals, and ensuring exceptional service.

You’ll review accounts, assist with updates, and help identify opportunities to boost customer satisfaction and retention. This role requires strong interpersonal skills, a customer-first mindset, and the ability to obtain state licenses.

Qualifikationen

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.

Aufgaben

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Kenntnisse

Interpersonal skills

Problem-solving

Communication

Customer service experience

Jobbeschreibung

Benefits:

• Paid time off


• Parental leave


• Profit sharing


• Training & development


• Bonus based on performance


• Competitive salary

You May Be a Great Fit as a Customer Retention Specialist at our Agency if:

• You’re the person people call first when life goes sideways - calm, steady, and ready to help.


• You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.


• You’re a natural relationship-builder who earns trust quickly and keeps it.


• You listen first, then guide, making customers feel understood while confidently recommending solutions.


• You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.

Location Address:

Norfolk, VA 23503

At our Agency, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

Seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals, and relationship maintenance.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.


• Review accounts and assist with updates or changes as needed.


• Identify opportunities to enhance customer satisfaction and engagement.


• Maintain accurate records and documentation of interactions.


• Collaborate with team members to meet retention and outreach objectives.

Qualifications

• Strong interpersonal and problem-solving abilities.


• Effective communication and listening skills.


• Detail-oriented with a focus on customer experience.


• Previous experience in customer service or account management preferred.
  
• Must be able to obtain applicable state insurance licenses.