CUSTOMER RETENTION SPECIALIST - STATE FARM AGENT TEAM MEMBER

State Farm (Bindu O Verma Agency LLC); Princeton (NJ); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health insurance allowance up to $450/

Free Telehealth

Paid time off

Profit sharing

Wellness resources

401(k)

401(k) matching

Bonus based on performance

Job summary

Bindu Verma - State Farm Agent in Princeton, NJ is seeking a Customer Retention Specialist to support ongoing customer relationships, handle policy renewals, and drive engagement. You will contact existing customers, explain coverage options, and maintain accurate records in our office system.

The role emphasizes empathetic communication, problem solving, and collaboration with team members to meet retention goals.

Qualifications

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Skills

Interpersonal skills

Problem solving

Communication

Active listening

Attention to detail

Customer service experience

Licensing ability

Job description

• Health insurance allowance up to $450 per month


• Paid time off


• Profit sharing


• Wellness resources


• 401(k)


• 401(k) matching


• Bonus based on performance

Benefits

• Health insurance allowance up to $450 per month


• Free Telehealth


• Paid time off


• Profit sharing


• Wellness resources


• 401(k)


• 401(k) matching


• Bonus based on performance

You May Be a Great Fit as a Customer Retention Specialist at Bindu Verma - State Farm Agent

• You’re the person people call first when life goes sideways - calm, steady, and ready to help.


• You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.


• You’re a natural relationship-builder who earns trust quickly and keeps it.


• You listen first, then guide, making customers feel understood while confidently recommending solutions.


• You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.

Location Address

Princeton, NJ 08540

At Bindu Verma - State Farm Agent, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

Seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals, and relationship maintenance.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.


• Review accounts and assist with updates or changes as needed.


• Identify opportunities to enhance customer satisfaction and engagement.


• Maintain accurate records and documentation of interactions.


• Collaborate with team members to meet retention and outreach objectives.

Qualifications

• Strong interpersonal and problem-solving abilities.


• Effective communication and listening skills.


• Detail-oriented with a focus on customer experience.


• Previous experience in customer service or account management preferred.


• Must be able to obtain applicable state insurance licenses.

You need to have prior experience with a major insurance carrier to qualify.

Compensation $50,000.00 - $70,000.00 per year