Customer Retention Specialist — Elevate Customer Experience

State Farm Agent; Princeton (NJ); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Health insurance allowance up to $450

Free Telehealth

Paid time off

Profit sharing

Wellness resources

401(k) and matching

Bonus based on performance

Job summary

State Farm Agent Bindu Verma in Princeton, NJ is seeking a Customer Retention Specialist to nurture client relationships, handle renewals, and identify opportunities to improve satisfaction. You will maintain accurate records and collaborate with team members to hit outreach goals.

The role requires strong interpersonal skills, solid communication, and the ability to obtain state insurance licenses. Compensation ranges from $45,000 to $70,000 per year plus benefits including health insurance,

Qualifications

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Skills

Interpersonal skills

Communication skills

Attention to detail

Customer service experience

Licensing readiness

Job description

State Farm Agent Bindu Verma in Princeton, NJ is seeking a Customer Retention Specialist to nurture client relationships, handle renewals, and identify opportunities to improve satisfaction. You will maintain accurate records and collaborate with team members to hit outreach goals.

The role requires strong interpersonal skills, solid communication, and the ability to obtain state insurance licenses. Compensation ranges from $45,000 to $70,000 per year plus benefits including health insurance,