Customer Retention Specialist - State Farm Agent Team Member

State Farm Agent; Princeton (NJ); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Health insurance allowance up to $450

Free Telehealth

Paid time off

Profit sharing

Wellness resources

401(k) and matching

Bonus based on performance

Job summary

State Farm Agent Bindu Verma in Princeton, NJ is seeking a Customer Retention Specialist to nurture client relationships, handle renewals, and identify opportunities to improve satisfaction. You will maintain accurate records and collaborate with team members to hit outreach goals.

The role requires strong interpersonal skills, solid communication, and the ability to obtain state insurance licenses. Compensation ranges from $45,000 to $70,000 per year plus benefits including health insurance,

Qualifications

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Skills

Interpersonal skills

Communication skills

Attention to detail

Customer service experience

Licensing readiness

Job description

Benefits

• Health insurance allowance up to $450 per month
• Free Telehealth
• Paid time off
• Profit sharing
• Wellness resources
• 401(k) and matching
• Bonus based on performance

You May Be a Great Fit as a Customer Retention Specialist at Bindu Verma - State Farm Agent

• You’re the person people call first when life goes sideways – calm, steady, and ready to help.
• You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
• You’re a natural relationship-builder who earns trust quickly and keeps it.
• You listen first, then guide, making customers feel understood while confidently recommending solutions.
• You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.

Location

Princeton, NJ 08540

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Qualifications

• Strong interpersonal and problem‑solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.

You need to have prior experience with a major insurance carrier to qualify.

Compensation

$45,000.00 – $70,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.