Customer Retention Specialist - State Farm Agent Team Member

Binduverma; Princeton (NJ); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Health insurance allowance

Telehealth

Paid time off

Profit sharing

Wellness resources

401(k)

401(k) matching

Bonus based on performance

Job summary

Binduverma, a State Farm Agent, is seeking a Customer Retention Specialist to manage renewals and account updates from our Princeton, NJ office. You will build relationships with clients, review policies, and identify opportunities to improve satisfaction while guiding customers to suitable coverage options.

Join a team that values community service and offers benefits, including health insurance allowance, paid time off, and a 401(k) plan with matching.

Qualifications

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Skills

Interpersonal skills

Problem solving

Communication skills

Listening skills

Detail oriented

Customer experience

Customer service

Job description

Customer Retention Specialist - State Farm Agent Team Member

Full Time in Princeton - NJ

Benefits

• Health insurance allowance up to $450 per month
• Free Telehealth
• Paid time off
• Profit sharing
• Wellness resources
• 401(k)
• 401(k) matching
• Bonus based on performance

You May Be a Great Fit as a Customer Retention Specialist at Bindu Verma - State Farm Agent if

• You’re the person people call first when life goes sideways - calm, steady, and ready to help.
• You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
• You’re a natural relationship-builder who earns trust quickly and keeps it.
• You listen first, then guide, making customers feel understood while confidently recommending solutions.
• You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.

Location Address: Princeton, NJ 08540

At Bindu Verma - State Farm Agent, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Qualifications

• Strong interpersonal and problem‑solving abilities.
• Effective communication and listening skills.
• Detail‑oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.

Compensation: $45,000.00 - $70,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents/employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

Join a community of good neighbors

Make a difference in your community every day.

Gain confidence and grow your dream career.

Earn benefits and rewards that are second to none.