Customer Retention Specialist — Community Insurance Team

Binduverma; Princeton (NJ); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Health insurance allowance

Telehealth

Paid time off

Profit sharing

Wellness resources

401(k)

401(k) matching

Bonus based on performance

Job summary

Binduverma, a State Farm Agent, is seeking a Customer Retention Specialist to manage renewals and account updates from our Princeton, NJ office. You will build relationships with clients, review policies, and identify opportunities to improve satisfaction while guiding customers to suitable coverage options.

Join a team that values community service and offers benefits, including health insurance allowance, paid time off, and a 401(k) plan with matching.

Qualifications

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Skills

Interpersonal skills

Problem solving

Communication skills

Listening skills

Detail oriented

Customer experience

Customer service

Job description

Binduverma, a State Farm Agent, is seeking a Customer Retention Specialist to manage renewals and account updates from our Princeton, NJ office. You will build relationships with clients, review policies, and identify opportunities to improve satisfaction while guiding customers to suitable coverage options.

Join a team that values community service and offers benefits, including health insurance allowance, paid time off, and a 401(k) plan with matching.