Customer Retention Specialist - State Farm Agent Team Member

Bindu Verma - State Farm Agent; Princeton (NJ); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health insurance allowance

Telehealth

Paid time off

Profit sharing

Wellness resources

401(k)

401(k) matching

Bonus based on performance

Job summary

Bindu Verma - State Farm Agent in Princeton, NJ seeks a Customer Retention Specialist to support ongoing relationships and drive office growth. This role focuses on outreach, policy renewals, and proactive engagement with existing customers to maintain trust and loyalty.

You will review accounts, communicate renewal options, and work with the team to meet retention goals while delivering high-quality service and support to the community.

Qualifications

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with focus on customer experience.
• Experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.
• Prior experience with a major insurance carrier required.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Skills

Interpersonal skills

Problem-solving

Communication

Listening skills

Detail-oriented

Customer service

Education

State insurance license (required)

Job description

Benefits:

• Health insurance allowance up to $450 per month
• Free Telehealth
• Paid time off
• Profit sharing
• Wellness resources
• 401(k)
• 401(k) matching
• Bonus based on performance

You May Be a Great Fit as a Customer Retention Specialist at Bindu Verma - State Farm Agent if:

• You’re the person people call first when life goes sideways - calm, steady, and ready to help.
• You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
• You’re a natural relationship-builder who earns trust quickly and keeps it.
• You listen first, then guide, making customers feel understood while confidently recommending solutions.
• You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.

Location Address: Princeton, NJ 08540

At Bindu Verma - State Farm Agent, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

Seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals, and relationship maintenance.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Qualifications

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.

You need to have prior experience with a major insurance carrier to qualify.