Customer Retention & Renewal Specialist

Josie Polk - State Farm Agent; Overland Park (KS); Presencial; USD 42.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Performance bonus

Company parties

Competitive salary

Free snacks

Descripción de la vacante

Josie Polk State Farm Agency in Overland Park, Kansas is seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth.

This role focuses on outreach, policy renewals, and relationship maintenance, helping customers protect what matters most with caring guidance.

If you value community service, strong communication, and a team-driven environment, you'll thrive here.

Formación

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.

Responsabilidades

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Conocimientos

Interpersonal skills

Communication

Listening skills

Detail-oriented

Customer service experience

Insurance licenses

Problem-solving

Descripción del empleo

Josie Polk State Farm Agency in Overland Park, Kansas is seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth.

This role focuses on outreach, policy renewals, and relationship maintenance, helping customers protect what matters most with caring guidance.

If you value community service, strong communication, and a team-driven environment, you'll thrive here.