Customer Retention & Renewals Specialist

Kenny Vega - State Farm Agent; New York (NY); Vor Ort; USD 55.000 - 75.000; Vollzeit

Zusammenfassung

Kenny Vega - State Farm Agent is seeking a Customer Retention Specialist to maintain and grow relationships with existing clients, focusing on renewals, updates, and service continuity.

The role emphasizes strong communication, empathy, and attention to detail to ensure client satisfaction and policy alignment. Prior customer service or account management experience is preferred, with licensing as a requirement to operate in this field.

Qualifikationen

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.

Aufgaben

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Kenntnisse

Interpersonal skills

Communication skills

Attention to detail

Customer service

Licensing

Jobbeschreibung

Kenny Vega - State Farm Agent is seeking a Customer Retention Specialist to maintain and grow relationships with existing clients, focusing on renewals, updates, and service continuity.

The role emphasizes strong communication, empathy, and attention to detail to ensure client satisfaction and policy alignment. Prior customer service or account management experience is preferred, with licensing as a requirement to operate in this field.