Customer Retention Specialist - State Farm Agent Team Member

Cara Fisher - State Farm Agent; Orlando (FL); Vor Ort; USD 42.000 - 52.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Opportunity for advancement

Paid time off

Zusammenfassung

Cara Fisher - State Farm Agent in Orlando, FL is seeking a Customer Retention Specialist to nurture existing relationships, handle renewals, and contribute to office growth. You will engage with customers to review coverage options and ensure satisfaction while promoting appropriate solutions.

The role emphasizes proactive outreach, accurate record keeping, and teamwork. If you value community service and helping people protect what matters, you’ll fit in well with our local State Farm team.

Qualifikationen

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.

Aufgaben

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Kenntnisse

Interpersonal skills

Problem solving

Communication

Active listening

Detail orientation

Jobbeschreibung

Benefits:

• Competitive salary
• Opportunity for advancement
• Paid time off

You May Be a Great Fit as a Customer Retention Specialist at Cara Fisher - State Farm Agent if:

• You’re the person people call first when life goes sideways - calm, steady, and ready to help.
• You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
• You’re a natural relationship-builder who earns trust quickly and keeps it.
• You listen first, then guide, making customers feel understood while confidently recommending solutions.
• You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.

Location Address: Orlando, FL 32822

At Cara Fisher - State Farm Agent, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

Seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals, and relationship maintenance.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Qualifications

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.