Customer Retention Specialist - Part-Time, Flexible

Alexa Santana Agency; Rahway (NJ); On-site; USD 22,000 - 28,000; Part time

Benefits offered by this job

Opportunity for advancement

Training & development

Flexible schedule

Job summary

Alexa Santana Agency in Rahway, NJ is seeking a Customer Retention Specialist to support ongoing relationships with existing clients. The role focuses on outreach, policy renewals, and maintaining trusted connections to help the office grow.

You will communicate with customers about renewals and coverage options, review accounts, and collaborate with the team to improve satisfaction. The position offers part-time hours, afternoon shifts, and a competitive $18 per hour rate with opportunities for

Qualifications

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Bilingual Spanish preferred.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Skills

Interpersonal skills

Communication skills

Attention to detail

Customer service experience

Spanish language

Job description

Alexa Santana Agency in Rahway, NJ is seeking a Customer Retention Specialist to support ongoing relationships with existing clients. The role focuses on outreach, policy renewals, and maintaining trusted connections to help the office grow.

You will communicate with customers about renewals and coverage options, review accounts, and collaborate with the team to improve satisfaction. The position offers part-time hours, afternoon shifts, and a competitive $18 per hour rate with opportunities for