Customer Care & Retention Specialist — Flexible Schedule

Mannycobyagency; New Jersey; On-site; USD 72,000 - 90,000; Full time

Benefits offered by this job

Hiring bonus

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

A State Farm Agency in New Jersey is seeking a Customer Relations Representative to provide exceptional customer experiences. This full-time role involves managing inquiries, maintaining records, and coordinating with team members. Ideal candidates should have strong communication skills and a customer service background. Competitive compensation and various benefits are offered, making this a great opportunity for career growth.

Qualifications

• Communication and problem-solving skills are essential.
• Experience in customer service is preferred.
• Ability to handle high-stress situations calmly is required.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication skills

Problem-solving skills

Customer service experience

Calm under stress

Job description

A State Farm Agency in New Jersey is seeking a Customer Relations Representative to provide exceptional customer experiences. This full-time role involves managing inquiries, maintaining records, and coordinating with team members. Ideal candidates should have strong communication skills and a customer service background. Competitive compensation and various benefits are offered, making this a great opportunity for career growth.