Customer Retention Specialist - Growth, Training & Impact

Beth Prince - State Farm Agent; Shelbyville (IN); Presencial; USD 42 000 - 60 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Opportunity for advancement

Paid time off

Training & development

401(k) matching

Bonus based on performance

Competitive salary

Resumo da oferta

Beth Prince State Farm is seeking a Customer Retention Specialist to support ongoing customer relationships and drive office growth in Shelbyville, IN. You will focus on renewals, policy changes, referrals, and relationship development to deliver personalized service.

The role emphasizes compassionate client interaction, clear communication, and a team-oriented approach to protect what matters most for customers and families. Training and advancement opportunities are offered.

Qualificações

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in insurance setting is preferred; customer service or account management in another field is acceptable.

Responsabilidades

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates, changes or recommendations as needed.
• Identify opportunities to enhance customer relationships.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives and expectations.

Conhecimentos

Interpersonal skills

Communication

Problem-solving

Insurance licensing readiness

Descrição da oferta de emprego

Beth Prince State Farm is seeking a Customer Retention Specialist to support ongoing customer relationships and drive office growth in Shelbyville, IN. You will focus on renewals, policy changes, referrals, and relationship development to deliver personalized service.

The role emphasizes compassionate client interaction, clear communication, and a team-oriented approach to protect what matters most for customers and families. Training and advancement opportunities are offered.