Customer Retention Specialist - Growth & Impact

Wil Lashbrook - State Farm Agent; Anderson (IN); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Free food & snacks

Free uniforms

Opportunity for advancement

Paid time off

Training & development

Job summary

Wil Lashbrook - State Farm Agent in Anderson, IN is seeking a Customer Retention Specialist to strengthen ongoing relationships with policyholders and support office growth.

You will focus on outreach, policy renewals, and relationship maintenance, listening first to understand needs and guiding clients to appropriate coverage options.

This role emphasizes community service, integrity, and teamwork, with opportunities for advancement as you help people protect what matters most.

Qualifications

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Skills

Interpersonal skills

Problem-solving

Communication skills

Customer-focused

Account management exp

Job description

Wil Lashbrook - State Farm Agent in Anderson, IN is seeking a Customer Retention Specialist to strengthen ongoing relationships with policyholders and support office growth.

You will focus on outreach, policy renewals, and relationship maintenance, listening first to understand needs and guiding clients to appropriate coverage options.

This role emphasizes community service, integrity, and teamwork, with opportunities for advancement as you help people protect what matters most.