Customer Retention Specialist — Build Trust & Renewals

Andrehale; Wichita (KS); On-site; USD 36,000 - 64,000; Full time

Benefits offered by this job

Bonus based on performance

Job summary

Andre Hale Insurance in Wichita, KS is seeking a Customer Retention Specialist to support ongoing relationships with policyholders, focusing on outreach, policy renewals, and service excellence.

Join a team that values integrity, care, and community, with training and a path to grow alongside a local State Farm agent.

If you’re a natural relationship-builder who listens, guides customers through options, and helps clients feel secure, this role could be a great fit.

Qualifications

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with focus on customer experience.
• Experience in customer service or account management preferred.
• Must obtain applicable state insurance licenses.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Skills

Interpersonal skills

Problem solving

Communication skills

Listening skills

Detail orientation

Customer service experience

Account management experience

Insurance licensing capable

Job description

Andre Hale Insurance in Wichita, KS is seeking a Customer Retention Specialist to support ongoing relationships with policyholders, focusing on outreach, policy renewals, and service excellence.

Join a team that values integrity, care, and community, with training and a path to grow alongside a local State Farm agent.

If you’re a natural relationship-builder who listens, guides customers through options, and helps clients feel secure, this role could be a great fit.