Customer Retention Specialist - State Farm Agent Team Member

Wil Lashbrook - State Farm Agent; Anderson (IN); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Free food & snacks

Free uniforms

Opportunity for advancement

Paid time off

Training & development

Job summary

Wil Lashbrook - State Farm Agent in Anderson, IN is seeking a Customer Retention Specialist to strengthen ongoing relationships with policyholders and support office growth.

You will focus on outreach, policy renewals, and relationship maintenance, listening first to understand needs and guiding clients to appropriate coverage options.

This role emphasizes community service, integrity, and teamwork, with opportunities for advancement as you help people protect what matters most.

Qualifications

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Skills

Interpersonal skills

Problem-solving

Communication skills

Customer-focused

Account management exp

Job description

Benefits

• 401(k) matching
• Bonus based on performance
• Free food & snacks
• Free uniforms
• Opportunity for advancement
• Paid time off
• Training & development

You May Be a Great Fit as a Customer Retention Specialist at Wil Lashbrook - State Farm Agent

• You’re the person people call first when life goes sideways - calm, steady, and ready to help.
• You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
• You’re a natural relationship-builder who earns trust quickly and keeps it.
• You listen first, then guide, making customers feel understood while confidently recommending solutions.
• You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.

Location Address: Anderson, IN 46013

At Wil Lashbrook - State Farm Agent, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

Seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals, and relationship maintenance.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Qualifications

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.