Customer Retention Specialist - Insurance & Renewals

Elijah Dahmen - State Farm Agent; Austin (MN); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Training & development

Job summary

Elijah Dahmen - State Farm Agent seeks a Customer Retention Specialist in Austin, MN, to enhance customer relationships and support office growth. This role involves maintaining client communication, assisting with renewals, and ensuring satisfaction.

Ideal candidates will be compassionate, detail-oriented, and have previous customer service experience. A drive to serve the community and the ability to obtain state insurance licenses are essential. Join a team dedicated to making a positive impact.

Qualifications

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Skills

Interpersonal skills

Problem-solving abilities

Effective communication

Detail-oriented

Job description

Elijah Dahmen - State Farm Agent seeks a Customer Retention Specialist in Austin, MN, to enhance customer relationships and support office growth. This role involves maintaining client communication, assisting with renewals, and ensuring satisfaction.

Ideal candidates will be compassionate, detail-oriented, and have previous customer service experience. A drive to serve the community and the ability to obtain state insurance licenses are essential. Join a team dedicated to making a positive impact.