Customer Retention Specialist - Flexible Schedule

Jason Thomas - State Farm Agent; Craigsville (WV); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Bonus based on performance

Flexible schedule

Opportunity for advancement

Paid time off

Parental leave

Signing bonus

Training & development

Job summary

Jason Thomas - State Farm Agent is seeking a Customer Retention Specialist in Craigsville, WV. This position supports ongoing relationships, focusing on outreach, policy renewals, and maintaining customer trust. We're committed to excellent service that positively impacts our community.

You’ll connect with customers, ensuring their needs are met while collaborating with team members to achieve retention goals. Ideal candidates are compassionate, detail-oriented, and possess strong problem-solving skills.

Qualifications

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Skills

Interpersonal skills

Problem-solving abilities

Effective communication

Listening skills

Detail-oriented

Education

Must obtain applicable state insurance licenses

Job description

Jason Thomas - State Farm Agent is seeking a Customer Retention Specialist in Craigsville, WV. This position supports ongoing relationships, focusing on outreach, policy renewals, and maintaining customer trust. We're committed to excellent service that positively impacts our community.

You’ll connect with customers, ensuring their needs are met while collaborating with team members to achieve retention goals. Ideal candidates are compassionate, detail-oriented, and possess strong problem-solving skills.