Customer Retention Specialist - State Farm Agent Team Member

Glennajones; New Jersey; On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Health insurance

Paid time off

Opportunity for advancement

Performance based pay (Base + Commission)

SIMPLE IRA with full match

Paternal/Maternal leave

Training & development

Job summary

Glennajones is looking for a full-time Customer Retention Specialist to join their State Farm Agent Team in Lafayette, NJ. The role focuses on enhancing customer relationships through outreach, assisting with policy renewals, and maintaining accurate records. Ideal candidates possess strong interpersonal skills, attention to detail, and prior customer service experience. Compensation ranges from $35,000 to $55,000 annually, and the position offers benefits including health insurance and 401(k) matching.

Qualifications

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Skills

Interpersonal skills

Problem-solving abilities

Effective communication

Detail-oriented

Job description

Customer Retention Specialist - State Farm Agent Team Member

Full Time, Lafayette, NJ 07848

About the Role

Seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals, and relationship maintenance.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Qualifications

• Strong interpersonal and problem‑solving abilities.
• Effective communication and listening skills.
• Detail‑oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Health insurance
• Paid time off
• Opportunity for advancement
• Performance based pay (Base + Commission)
• SIMPLE IRA with full match
• Paternal/Maternal leave
• Training & development

Compensation: $35,000.00 – $55,000.00 per year