Customer Retention Specialist – Community Insurance Care

Brian Robinson - State Farm Agent; Oak Forest (IL); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Opportunity for advancement

Paid time off

401(k) matching

Competitive salary

Job summary

Brian Robinson - State Farm Agent in Oak Forest, IL is seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. The role emphasizes problem solving, resolving complaints, outreach, and maintaining strong client engagement.

The position involves policy renewals, relationship maintenance, and delivering exceptional service to protect what matters most for clients and the community.

Qualifications

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management required.
• Illinois Property and Casualty licenses required; Life license preferred.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts, manage claims inquiries and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Skills

Interpersonal skills

Problem-solving

Communication

Active listening

Detail-oriented

Customer service experience

Account management

Education

Illinois Property & Casualty license

Property, Casualty & Life license preferred

Job description

Brian Robinson - State Farm Agent in Oak Forest, IL is seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. The role emphasizes problem solving, resolving complaints, outreach, and maintaining strong client engagement.

The position involves policy renewals, relationship maintenance, and delivering exceptional service to protect what matters most for clients and the community.