Customer Experience & Retention Specialist

Alberto Santana - State Farm Agent; Jersey City (NJ); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Simple IRA

License reimbursement

Bonus based on performance

Competitive salary

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Alberto Santana - State Farm Agent in Jersey City is seeking a Customer Relations Representative to generate exceptional customer experiences. This role involves resolving customer inquiries, coordinating with team members, and supporting community needs.

The ideal candidate will have strong communication skills, a background in customer service, and the ability to remain calm in high-stress situations. Benefits include a competitive salary, health insurance, and opportunities for advancement.

Qualifications

• Excellent communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication skills

Problem-solving skills

Customer service experience

Ability to handle stress

Job description

Alberto Santana - State Farm Agent in Jersey City is seeking a Customer Relations Representative to generate exceptional customer experiences. This role involves resolving customer inquiries, coordinating with team members, and supporting community needs.

The ideal candidate will have strong communication skills, a background in customer service, and the ability to remain calm in high-stress situations. Benefits include a competitive salary, health insurance, and opportunities for advancement.