Customer Retention Specialist - State Farm Agent Team Member

Alex Aycock - State Farm Agent; Leeds (AL); Sur place; USD 35 000 - 50 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Paid time off

Training & development

Résumé du poste

Alex Aycock - State Farm Agent in Leeds, Alabama, is looking for a Customer Retention Specialist to enhance customer relationships and assist with policy renewals and sales. The role involves proactive communication with clients, addressing their needs, and maintaining detailed records.

The ideal candidate will have strong communication, sales abilities, and a background in customer service. If you are dedicated to making a positive impact and helping others, this opportunity is for you.

Qualifications

• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.

Responsabilités

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Connaissances

Strong communication skills

Sales ability

Interpersonal skills

Problem-solving abilities

Detail-oriented

Description du poste

Benefits

• Competitive salary
• Paid time off
• Training & development

You May Be a Great Fit as a Customer Retention Specialist at Alex Aycock State Farm if:

• You’re the person people call first when life goes sideways - calm, steady, and ready to help.
• You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
• You’re a natural relationship-builder who earns trust quickly and keeps it.
• You listen first, then guide, making customers feel understood while confidently recommending solutions.
• You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.
• Strong communication skills
• Sales ability

Location Address

8024 Parkway Dr Leeds Al 35094

About Us

At Alex Aycock State Farm, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you’re looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

Job Description

Seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals, new policy acquisition (sales), and relationship maintenance.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Qualifications

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.
• Sales ability