Customer Retention Specialist - State Farm Agent Team Member

Agent Josie Polk; Overland Park (KS); On-site; USD 20,664 - 34,440; Part time

Benefits offered by this job

Bonus based on performance

Free food & snacks

Job summary

A local insurance agency in Overland Park is seeking a part-time Customer Retention Specialist to maintain and enhance customer relationships. The role involves outreach, policy renewals, and ensuring customer satisfaction. Ideal candidates will possess strong interpersonal skills, effective communication, and detail orientation. Training for state insurance licenses is available. Compensation ranges from $15 to $25 per hour based on performance, with additional perks like free food and snacks.

Qualifications

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Skills

Interpersonal skills

Problem-solving abilities

Effective communication

Listening skills

Detail-oriented

Job description

Customer Retention Specialist - State Farm Agent Team Member

Part Time in Overland Park - KS

• Bonus based on performance
• Free food & snacks

You May Be a Great Fit as a Customer Retention Specialist at Josie Polk State Farm Agency if

• You’re the person people call first when life goes sideways - calm, steady, and ready to help.
• You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
• You’re a natural relationship-builder who earns trust quickly and keeps it.
• You listen first, then guide, making customers feel understood while confidently recommending solutions.
• You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.

Location Address 11020 Quivira Rd. Overland Park, KS 66210

At Josie Polk State Farm Agency, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

Seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals, and relationship maintenance.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Qualifications

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.

Compensation $15.00 - $25.00 per hour