Customer Retention Specialist: Growth & Impact

Tom Mazzola; Michigan; Hybrid; USD 40,000 - 45,000; Full time

Benefits offered by this job

401(k)

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Job summary

Thomas Mazzola Insurance is seeking a Customer Retention Specialist to support ongoing client relationships, renewals, and outreach. This full-time role is based in Macomb, MI and offers a path for advancement with a dedicated team.

You will communicate with existing customers about renewals and coverage options, review accounts for updates, and maintain accurate records. A patient, service-oriented approach helps you build trust and drive satisfaction.

Qualifications

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Skills

Interpersonal skills

Problem-solving

Communication

Listening skills

Attention to detail

Customer experience

Customer service

Account management

Job description

Thomas Mazzola Insurance is seeking a Customer Retention Specialist to support ongoing client relationships, renewals, and outreach. This full-time role is based in Macomb, MI and offers a path for advancement with a dedicated team.

You will communicate with existing customers about renewals and coverage options, review accounts for updates, and maintain accurate records. A patient, service-oriented approach helps you build trust and drive satisfaction.