Client Loyalty & Renewal Specialist

Bill Knight - State Farm Agent; Denver (CO); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Bill Knight - State Farm Agent is seeking a Customer Retention Specialist in Denver, CO. The role involves supporting ongoing customer relationships, focusing on renewals, outreach, and enhancing satisfaction.

Ideal candidates are compassionate, effective communicators, and problem solvers. You’ll engage with customers to address their needs and ensure a positive experience. The position offers benefits including 401(k) matching, health insurance, and opportunities for advancement.

Qualifications

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Skills

Interpersonal skills

Problem-solving abilities

Effective communication

Listening skills

Detail-oriented

Customer experience focus

Job description

Bill Knight - State Farm Agent is seeking a Customer Retention Specialist in Denver, CO. The role involves supporting ongoing customer relationships, focusing on renewals, outreach, and enhancing satisfaction.

Ideal candidates are compassionate, effective communicators, and problem solvers. You’ll engage with customers to address their needs and ensure a positive experience. The position offers benefits including 401(k) matching, health insurance, and opportunities for advancement.