Customer Retention Specialist - State Farm Agent Team Member

Gregarchersfinsurance; Baton Rouge (LA); On-site; USD 45,000 - 55,000; Full time

Job summary

Greg Archer - State Farm Agent in Baton Rouge, Louisiana is seeking a Customer Retention Specialist dedicated to enhancing customer satisfaction and engagement. In this role, you will communicate with existing customers regarding renewals and coverage options, and assist with updates.

The ideal candidate should possess strong interpersonal skills, effective communication abilities, and a detail-oriented approach. Previous experience in customer service is preferred. Compensation starts at $50,000 annually, with opportunities for growth.

Qualifications

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.
• Look for opportunities to obtain referrals and google reviews.

Skills

Interpersonal skills

Problem-solving

Effective communication

Detail-oriented

Customer experience

Job description

Customer Retention Specialist

At Greg Archer State Farm Agency, we help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we're helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.
• Look for opportunities to obtain referrals and google reviews.

Qualifications

• Strong interpersonal and problem‑solving abilities.
• Effective communication and listening skills.
• Detail‑oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.

Compensation: $50,000.00 per year