Customer Retention Specialist - State Farm Agent Team Member

Shane Armbrister - State Farm Agent; Houston (TX); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Opportunity for advancement

Paid time off

Performance bonus

Training & development

Job summary

Shane Armbrister - State Farm Agent in Houston, TX is seeking a Customer Retention Specialist to support ongoing customer relationships, renewals, and outreach. The role emphasizes building trust, protecting customers’ coverage, and contributing to office growth within a community-focused agency.

The ideal candidate will have strong communication and listening skills, a service-oriented mindset, and the ability to guide customers through policy options while maintaining meticulous records.

Qualifications

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Skills

Interpersonal skills

Problem-solving

Communication

Active listening

Attention to detail

Customer service experience

Education

Insurance licenses

Job description

Benefits:

• Competitive salary
• Opportunity for advancement
• Paid time off
• Bonus based on performance
• Training & development

You May Be a Great Fit as a Customer Retention Specialist at Shane Armbrister - State Farm Agent if:

• You’re the person people call first when life goes sideways - calm, steady, and ready to help.
• You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
• You’re a natural relationship-builder who earns trust quickly and keeps it.
• You listen first, then guide, making customers feel understood while confidently recommending solutions.
• You’re compassionate under pressure and can guide someone through your worst day with clarity and empathy.

Location Address:

Houston, TX 77062

At Shane Armbrister - State Farm Agent, located in the 77062 Clear Lake area, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

Seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals, and relationship maintenance.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Qualifications

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.