Customer Retention & Engagement Specialist

Shane Armbrister - State Farm Agent; Houston (TX); Presencial; USD 40.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Opportunity for advancement

Paid time off

Performance bonus

Training & development

Descripción de la vacante

Shane Armbrister - State Farm Agent in Houston, TX is seeking a Customer Retention Specialist to support ongoing customer relationships, renewals, and outreach. The role emphasizes building trust, protecting customers’ coverage, and contributing to office growth within a community-focused agency.

The ideal candidate will have strong communication and listening skills, a service-oriented mindset, and the ability to guide customers through policy options while maintaining meticulous records.

Formación

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.

Responsabilidades

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Conocimientos

Interpersonal skills

Problem-solving

Communication

Active listening

Attention to detail

Customer service experience

Educación

Insurance licenses

Descripción del empleo

Shane Armbrister - State Farm Agent in Houston, TX is seeking a Customer Retention Specialist to support ongoing customer relationships, renewals, and outreach. The role emphasizes building trust, protecting customers’ coverage, and contributing to office growth within a community-focused agency.

The ideal candidate will have strong communication and listening skills, a service-oriented mindset, and the ability to guide customers through policy options while maintaining meticulous records.