Customer Retention & Renewal Specialist

Wolters Kluwer; Augusta (ME); On-site; USD 57,000 - 98,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Plans

401(k)

Tuition Assistance Plan

Vacation and Sick Time

Paid Parental Leave

Job summary

Wolters Kluwer in Augusta, ME is seeking a Sales Business Retention Representative to deepen customer relationships, understand needs, and re-engage at-risk accounts. You will analyze usage data and negotiate terms to improve retention.

This role offers commission eligibility and a comprehensive benefits package, with opportunities to influence retention programs across product lines while collaborating with marketing and sales teams.

Qualifications

• Enhanced communication with customers and stakeholders.
• Strong customer service skills to resolve issues.
• Proficiency in analyzing customer interaction data.
• Ability to resolve moderate customer conflicts.
• Ability to develop and implement retention strategies.
• Experience coordinating with cross-functional teams.
• Ability to identify trends and patterns in data.
• Familiarity with CRM tools.

Responsibilities

• Engage with existing customers to understand their needs and concerns.
• Provide moderate product and service support to solve customer issues.
• Develop retention strategies based on customer feedback.
• Re-engage lapsed customers by leveraging targeted communication strategies.
• Conduct regular follow-ups to ensure customer contentment.
• Contribute to the development of customer retention programs.
• Generate detailed reports on customer interactions and retention metrics.
• Support sales efforts through data analysis and trend identification.
• Coordinate with marketing to align on retention campaigns.
• Assist in creating personalized customer retention plans.

Skills

Enhanced Communication

Advanced Customer Service

Data Analysis

Conflict Resolution

Strategic Thinking

Team Coordination

Analytical Mindset

CRM Proficiency

Job description

Wolters Kluwer in Augusta, ME is seeking a Sales Business Retention Representative to deepen customer relationships, understand needs, and re-engage at-risk accounts. You will analyze usage data and negotiate terms to improve retention.

This role offers commission eligibility and a comprehensive benefits package, with opportunities to influence retention programs across product lines while collaborating with marketing and sales teams.