Customer Retention Manager

Arona-Home-Essentials; Saint Marys (Elk County); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

PTO including vacation and holidays

Unlimited bonus & commission – paid mo

Company paid life insurance

Medical, Dental, Vision, Short/Long‑HD

401(k) with company match

Ongoing training and development

Job summary

Arona Home Essentials is seeking a Customer Retention Manager to lead retention initiatives and manage lease renewal processes across multiple stores. The role emphasizes strong leadership, communication, and organizational skills to improve customer loyalty and timely payments.

You will coordinate with store teams, review customer histories, and ensure data accuracy while supporting store needs in the absence of the General Manager. A bilingual ability is a plus.

Qualifications

• Must have a valid driver's license and satisfactory MVR.
• DOT physical/certification compliance required.
• Pass pre-employment drug screening and background check.
• Must be 21 years of age or older.

Responsibilities

• Immediate contact of customers who have not renewed lease agreements.
• Maintain and update accurate customer information.
• Assist store needs and act as key holder in GM's absence.
• Monitor payment history and advise ownership on customer actions.
• Collect payments and obtain signatures on lease agreements.
• Other tasks as assigned by management.
• Demonstrate strong leadership, communication, and professional appearance.

Skills

Bilingual

Leadership

Communication

Interpersonal skills

Professional appearance

Organizational skills

Job description

Arona Home Essentials has a long legacy as an industry leader, with continued growth regardless of the economy.We are built on a foundation of excellence, customer focus,quality products and services. We operate over 50 stores in Iowa, Nebraska, Texas, Illinois, Michigan, Florida, Colorado, Kentucky, Indiana, Missouri, New York, Pennsylvania, and Puerto Rico. We are currently looking to hire a Customer Retention Manager.

You will have access to a comprehensive benefits package that includes:

• Paid time off including vacation days, personal days and holidays
• Unlimited Bonus & Commission opportunities paid monthly
• Company paid Life Insurance and Long-Term Disability Insurance
• Medical, Dental, Vision, Life Insurance and Short-Term Disability
• 401(k) with a company match
• Ongoing training and development

Responsibilities:

• Immediate contact of all customers who have not renewed their lease agreement(s)
• Maintain updated accurate customer information
• Help support the overall needs of the store by assisting other associates and acting as key holder in the General Manager's absence
• Monitor customer payment history and habits and make recommendations to support the customer to ownership
• Collect money and obtain customer signatures on lease agreements
• Other tasks as assigned by management
• Strong leadership skills
• Good communication and interpersonal skills
• Professional appearance
• History of results
• Aptitude to learn proper collection procedures
• Effective organization skills
• Must be 21 years of age or older
• Position routinely requires lifting, loading and "dollying" merchandise of 50 pounds or more
• Bi-Lingual a plus!!

Requirements:

Customer Retention Manager must have a satisfactory MVR (driving record), D.O.T. physical/certification, a valid Driver's License and comply with the Arona Home Essentials Driver Qualification Policy. Customer Retention Manager must pass a pre-employment drug screening and criminal background investigation.

EEOC Statement

Arona Home Essentials is an Equal Opportunity Employer.