Customer Retention Manager

Arona Home Essentials; Saint Marys (Elk County); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Paid time off

Unlimited bonus & commission

Life Insurance

Medical, dental, vision

401(k) with company match

Training and development

Job summary

Arona Home Essentials in the United States is seeking a Customer Retention Manager to drive renewal strategies and enhance customer relationships across our store network. You will lead efforts to keep existing customers engaged, resolve issues, and ensure high service standards.

The role requires strong leadership, communication, and organizational skills, with experience in collections or customer contact.

Qualifications

• Must have a satisfactory MVR and a valid driver's license.
• DOT certification/physical may be required.
• Pre-employment drug screening and background check.

Responsibilities

• Immediate contact with customers who have not renewed leases.
• Maintain updated customer information.
• Support store operations and act as key holder in GM's absence.
• Monitor payment history and advise ownership on customer actions.
• Collect payments and obtain signatures on lease agreements.
• Other tasks as assigned by management.
• Demonstrate leadership and strong communication.

Skills

Leadership

Communication

Bi-Lingual

Job description

Arona Home Essentials has a long legacy as an industry leader, with continued growth regardless of the economy.We are built on a foundation of excellence, customer focus,quality products and services. We operate over 50 stores in Iowa, Nebraska, Texas, Illinois, Michigan, Florida, Colorado, Kentucky, Indiana, Missouri, New York, Pennsylvania, and Puerto Rico. We are currently looking to hire a Customer Retention Manager.

You will have access to a comprehensive benefits package that includes:

• Paid time off including vacation days, personal days and holidays
• Unlimited Bonus & Commission opportunities paid monthly
• Company paid Life Insurance and Long-Term Disability Insurance
• Medical, Dental, Vision, Life Insurance and Short-Term Disability
• 401(k) with a company match
• Ongoing training and development

Responsibilities:

• Immediate contact of all customers who have not renewed their lease agreement(s)
• Maintain updated accurate customer information
• Help support the overall needs of the store by assisting other associates and acting as key holder in the General Manager's absence
• Monitor customer payment history and habits and make recommendations to support the customer to ownership
• Collect money and obtain customer signatures on lease agreements
• Other tasks as assigned by management
• Strong leadership skills
• Good communication and interpersonal skills
• Professional appearance
• History of results
• Aptitude to learn proper collection procedures
• Effective organization skills
• Must be 21 years of age or older
• Position routinely requires lifting, loading and "dollying" merchandise of 50 pounds or more
• Bi-Lingual a plus!!

Requirements:

Customer Retention Manager must have a satisfactory MVR (driving record), D.O.T. physical/certification, a valid Driver's License and comply with the Arona Home Essentials Driver Qualification Policy. Customer Retention Manager must pass a pre-employment drug screening and criminal background investigation.

EEOC Statement

Arona Home Essentials is an Equal Opportunity Employer.