Customer Retention Associate

Arona Home Essentials; Des Moines (IA); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Paid time off

Ongoing training and development

Unlimited bonus & commission

Five-day work week

Company paid Life Insurance

Medical, Dental, Vision

401(k) with company match

Job summary

Arona Home Essentials is seeking a Customer Retention Associate to support lease renewals and customer communications in a fast-growing Rent-to-own business. You will counsel customers on timely payments, help collect revenues, and protect assets while maintaining accurate customer records.

The role involves occasional field visits, merchandise returns processing, and supporting deliveries. A strong team ethic and reliable driving are required.

Qualifications

• Excellent communication and interpersonal skills.
• Bi-lingual ability is a plus.
• Valid driver's license with clean driving record.

Responsibilities

• Assist Customer Accounts with lease renewal tracking and follow-ups.
• Counsel customers on benefits of timely payments.
• Collect revenues and protect company assets.
• Contact customers with unpaid lease agreements by phone and field visits.
• Maintain and update customer database.
• Assist with merchandise returns and deliveries 5–25 hours per week.
• Sort and certify returned merchandise in QA Center.
• Provide field support when necessary.

Skills

Good communication

Interpersonal skills

Bi-lingual (Plus)

Valid driver's license

MVR clean

Job description

Arona Home Essentials has a long legacy as an industry leader, with continued growth regardless of the economy in the Rent-to-own industry.We are built on a foundation of excellence, customer focus,quality products and services. We are dedicated to building a diverse community, one where employees feel a sense of belonging, and are valued for their contributions.

We currently operate 55 stores in 13 states, including Puerto Rico. We are looking to hire a CUSTOMER RETENTION ASSOCIATE to join Team Arona!

You will have comprehensive benefits package that includes:

• Paid time off including vacation days, personal days, and holidays.
• Ongoing training and development - we promote within.
• Unlimited Bonus & Commission opportunities paid monthly.
• Five-day work week!
• Company paid Life Insurance and Long-Term Disability Insurance
• Medical, Dental, Vision, Life Insurance and Short-Term Disability
• 401(k) with a company match

Job Duties

• Responsible for assisting the Customer Accounts Department with lease agreement renewals.
• Act as a customer counselor by discussing benefits of timely lease agreement renewal payments.
• Collect Revenues and Protect Company Assets.
• Contact customers directly who have not paid their Lease agreement(s).
• Contact customers over the phone and through field visits.
• Maintain and update customer database.
• Assist with merchandise returns and customer deliveries up to 5-25 hours per week.
• Clean and certify returned merchandise in the Quality Assurance Center.
• Assist in the field when necessary.

Position Requirements

• Good communication and interpersonal relationship skills.
• Position routinely requires lifting, loading, and "dollying" merchandise 50-300 pounds.
• Maintain professional appearance.
• Must be 18 years of age or older.
• Good driving skills with the ability to legally drive the company truck.
• Bi-lingual is a PLUS!

Customer Retention Associate must have a satisfactory MVR (driving record), D.O.T. physical/certification in states that require it, a valid Driver’s License and comply with the Arona Home Essentials Driver Qualification Policy. All Customer RetentionAssociates must pass a drug screen and criminal background investigation before beginning employment.

EEOC Statement

Arona Home Essentials is an Equal Opportunity Employer